At Global Solutions & Service, Inc. (GSS) we are committed to assisting nonprofits and religious institutions reach their greatest potential through Lean (Continuous Improvement).
It’s a common misconception that nonprofits are different than for profit entities but nothing is further from the truth although, profit driven entities improve their processes in order to profitably provide goods and services and nonprofits improve their processes to be of most benefit to those they serve. Typically, nonprofits must do more with less. Nonprofits must ask themselves:
- What are we delivering in terms of value: How can we eliminate activities that don’t add value to clients or customers? If business or regulatory reasons require these activities, how can we minimize the effort involved?
- Do we really know what goes into doing what we do? How do we put the value-adding activities together to minimize needless movement of people or goods?
- Do our operations flow? How do we move toward a continuous flow of work, and away from separate steps each with its own queue, start-up time, and batch processing?
- Are we giving our clients, customers or congregants what they want when they want it? How can we do just as much of this work as needed, when it is needed and where it is needed?
Waste abounds in all types of organizations but a nonprofit may experience more difficulty precisely because of its setting. Think about your particular nonprofit environment and see if any of these scenarios typical of waste look familiar:
- Everyone does the same job each differently; some faster, some slower. Some make more mistakes, some fewer. Recipients receiving that work product constantly deal with the difficulty created because of all the variety in that work product. (Waste of defects, unnecessary processing)
- Volunteers/workers spend time searching for missing files, supplies, or a person (Waste of unnecessary processing)
- Volunteers/workers are tasked with checking other people’s work or approving routine decisions (Waste of unnecessary processing)
- Workers/volunteers are interrupted in order to respond to another volunteer, co-worker or client. It takes them some time to get back into the rhythm of whatever work they were previously doing (Waste of waiting, unneeded processing).
- There are multiple hand-offs to different volunteers/workers who each perform only a small part of the process. The work waits at each step (Waste of waiting).
Luckily, non profits can utilize the same tools traditional business entities do. Nonprofits vary in scale of operation and financial resources, but Global Solutions & Services brings each a new perspective that leads to more efficient use of those limited resources.
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