Operations

Operations functions are a real paradox: essentially the same but completely different depending on your business. At Global Solutions & Services (GSS) we know how to navigate the complex world of operations so that millions of dollars a year aren’t wasted.

 

Frantic, last minute scrambling is routine and part of quite a lot of corporate cultures. Many times, because of the constant chaos, it is difficult for people to see the inherent waste in typical operations management strategies: labor demands, equipment utilization or placement, deliveries, route planning, load efficiency, end clients, middle clients and internal personnel. For an operation to be successful:

  • The product or service must be the right product or service
  • The product or service must be there in the right quantity
  • The product or service must be there in the right condition
  • The product or service must be in the right place
  • The product or service must be there at the right time

Excessive transportation, labor that’s not matched to demand, missing equipment or accessories and disorganized warehouses, storerooms and offices are just some of the wastes that can drag down an operation:

  • Managers or other personnel are interrupted in order to respond to other Managers and personnel. They then have to take some time to get back into the rhythm of whatever work they were previously doing (Waste of waiting, unneeded processing)
  • Everyone does the same job each differently. Some are faster, some are slower. Some make more mistakes, some make less. Others waiting on that work product constantly deal with the difficulty created because of the variety in the work product they receive (Waste of defects, unnecessary processing)
  • Warehouse personnel spend time searching for items, orders, supplies, and equipment (Waste of unnecessary processing)
  • Personnel are tasked with checking other people’s work or approving routine decisions (Waste of unnecessary processing)
  • Project and Operations Managers spend a lot of time responding to various crises (Waste of unnecessary processing)
  • People have difficulty finding things. The workplace is cluttered and disorganized. If a worker is out, no one can pick up that person’s work (Waste of unnecessary processing, waiting).

Many companies typically try to increase profits by

decreasing expenses they can see or by charging the client more

but Lean practices allow firms to:

  • Considerably increase output
  •  Improve customer satisfaction
  •  Reduce cost of expendables
  •  Cut down on cost of overhead and fuel
  •  Increase profits
  •  Be more Competitive
  • Manage more events effectively
  • Track and maintain accurate inventor



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